CRM Review

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Jeff Bezos

,,We’ve spent the last 30 years focusing on the T in IT, and we’ll spend the next 30 years focusing on the I.”
Peter Drucker

“…. dissatisfied customers would tell between 7-10 people while a satisfied customer would recommend a company to 3-4 of their friends”.
PIMS

“The easiest kind of relationship is with ten thousand people, the hardest is with one.”
Joan Baez

“You make a living by what you get. You make a life by what you give.”
Winston Churchill

“You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations.”
Zig Ziglar

“Enthusiasm is essential to selling, but hope is not a credible sales strategy.”
Rick Page The Complex Sale Inc.

“Salespeople are like hunters: They target a potential customer, make the sale, and move on to the next”
Dean Carroll, Vice president Aspective Ltd.

“As soon as you turn your back, you’ve lost your customer”
Estee Lauder

“Losing tracks of leads is the same as burning money”

“The only profit center is the customer”
Peter Drucker

“If you see technology mostly as a way to sell more stuff, then you’re probably going to end up, destroying value for your business. But if you see technology as a way to improve the customer’s life, than you’ll probably also sell more stuff.”
Don Peppers & Marthe Rogers

„CRM can bring enormous benefits to corporations, but only if users adopt it“
Oracle whitepaper „CRM Your Salespeople Will Love“

„Din perspectiva pur financiara, un proiect IT este considerat una dintre cele mai proaste investitii care poate fi facuta de o companie“
Michael Gentle, autorul cartii „It Succes! Towards a new model for information technology”

„In materie de jocuri de noroc, pe primul loc sunt cursele de cai, dupa – pokerul, iar pe locul trei proiectele IT“
John Spanenberg, IT investment manager la ING Bank